Procedure Manual

The goal of a Procedure Manual is to make it possible for anyone to walk into any role in the business and be able to complete a given set of tasks.

From opening up the building in the morning, to generating invoices and processing payments, through to organising a board meeting, a good Procedure Manual leaves nothing to chance.

Procedure manuals need to be flexible enough to adapt to change and also need to have procedures to change procedures!

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